Some players who tries to start at new save in Franchise Mode in Planet Zoo get the "there has been an error communicating with franchise server" error. The bug part about this error is that these users are actually connected to the internet, so there is something else that is causing this problem. This prevents them from being able to actually play the game, which is very frustrating, but luckily for us there is a very easy fix for this error.
All you need to do to fix the error is to give your company another name. The bug comes as a result of the company name you are trying being the same as a name you used for a beta save, so the game bugs out a bit. So just try another name, and you will most likely be able to create a new Franchise Mode save in Planet Zoo without any more problems or errors.